Customer Care

Who to contact:

If you're considering a cochlear implant or baha system please contact your Audiologist.

To request written information from Cochlear™ please contact Sian Jones on:

Phone: +44 (0) 1932 871 509
Email:  sjones@cochlear.co.uk

For general cochlear implant enquiries and orders please contact the customer care team:

Phone: +44 (0) 1932 871 500
Fax: +44 (0) 1932 871 526
Email:  orders@cochlear.co.uk

For general Baha enquries and orders please contact the customer care team:

Phone: +44 (0) 1932 871 500
Fax: +44 (0) 1932 871 526
Email:  baha@cochlear.co.uk

For all other enquiries please email info@cochlear.co.uk

To request information about the Cochlear Advocacy Programme or to request contact with either a cochlear implant or Baha® Volunteer Advocate please contact Kate King:

Phone: +44 (0) 779 365 2182
Email:  kking@cochlear.co.uk

If your speech processor is broken - call your Audiologist. They will help troubleshoot the problem.  If you need a replacement, your audiologist will make arrangements with Cochlear.

If you’re a clinician and would like urgent help, please contact our helpline on: + 44 (0) 7000 262453.

 Change of name or address form
 Other Cochlear office locations